Unified Communications as a Service (UCaaS) has become essential for businesses to adapt in today’s digital era. In this article, we will explain in simple words what UCaaS is and how to integrate it with your existing Telecom infrastructure. Understanding what does UCaaS stands for and its implementation is crucial for modern business operations.

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The telecom sector is radically transforming; voice over-the-top (OTT) services have gained a substantial foothold. Given the fact that global OTT market revenue is expected to reach $1,473.1 billion by the year 2033, recording a stable growth rate of 21.7% from $206.7 billion in 2023, it is imperative that operators better understand the market environment or adapt to be able to operate in the future.

In this article, we examine the explosive growth of the voice over-the-top (OTT) market and analyze how digital platforms, such as WhatsApp with over 2 billion users and Zoom, are fundamentally disrupting traditional telecom operators.