What is Click-to-Dial?

Click-to-Dial (CTD) is a productivity-enhancing feature of VoIP phone systems that allows users to initiate a phone call by simply clicking on a phone number displayed on their computer screen.

This functionality integrates your telephone service with your digital workspace, such as a web browser, CRM platform, or email client. Instead of manually typing a number into a handset or softphone, Click-to-Dial software automatically recognizes phone numbers on a webpage or within an application and turns them into clickable links.

When a user clicks the number, the system instantly instructs their associated desk phone or softphone application to dial it. This simple action streamlines the process of making outbound calls, offering two primary benefits:

1. Increased Efficiency: It saves valuable time by eliminating the need to switch between applications and manually enter digits.
2. Improved Accuracy: It completely removes the risk of misdialing a number, ensuring you always connect to the correct contact.