What is the One Number Concept?

The One Number Concept is a powerful communication feature that ensures an employee can be reached on a single, consistent business phone number, regardless of which device they are using or where they are working. This capability is also known by several other names, including Single Number Reach or Extension Mobility.

The core idea is to decouple a user's phone number from a specific piece of hardware. Instead, their single office number follows them, allowing them to make and receive business calls seamlessly across multiple devices, such as their desk phone, a desktop softphone, or a personal smartphone equipped with a mobile VoIP app.

This concept is fundamental to modern hybrid and remote work environments.

Key advantages of the One Number Concept include:

• Professional Identity: Employees always present their official company number as the Caller ID, maintaining a professional image even when calling from a personal mobile device.
• Employee Privacy: It eliminates the need for employees to give out their private mobile numbers for work-related calls, protecting their personal life.
• Cost Efficiency: Businesses can reduce or eliminate the expense of providing and managing separate company-issued mobile phones and service plans.
• Improved Customer Experience: Customers have a single, reliable point of contact for your employees, which simplifies communication and ensures calls are not missed, regardless of an employee's location.